Shipping Policy

At Seven Seas Aquatics, the health and safety of our livestock is our top priority. To ensure the best possible delivery conditions, we follow a strict shipping schedule and method.

All orders are shipped via Priority Overnight shipping only.

We ship Tuesdays and Wednesdays to help avoid weekend delays and ensure timely delivery.
Orders placed outside of our shipping window will be scheduled for the next available shipping day.

We offer FREE Priority Overnight Shipping on orders of $399 or more (before tax, where applicable).

Orders are carefully prepared and packed to ensure safe arrival. Processing times may vary based on livestock availability and order volume.

Customers are responsible for providing a valid and accurate delivery address. Someone must be available to receive the package on the delivery date. We are not responsible for delays or issues caused by incorrect shipping information or missed deliveries.

While Priority Overnight shipping is used, delivery times are not guaranteed by the carrier. Seven Seas Aquatics is not responsible for carrier delays, weather-related issues, or circumstances beyond our control.

We guarantee live arrival on all livestock orders when delivery requirements are met. In the rare event of a DOA (Dead on Arrival), customers must notify Seven Seas Aquatics within 2 hours of delivery with clear photos of the livestock inside the original, unopened bag.

DOA claims are not valid if:

• The delivery is delayed by the carrier
   
• No one is available to receive the package
   
• The package is left unattended
   
• The order is not held at a FedEx staffed facility when recommended
   
• Weather conditions are deemed unsafe for shipping
   

Approved DOA claims will be issued as store credit only (shipping costs are non-refundable).

For the safety of our livestock, shipping may be delayed due to unsafe weather conditions, including extreme temperatures or storms near your location or major FedEx hubs.